Conditions of Enrolment

Fees

  1. All fees are payable as determined by Sarina Russo Institute (SRI) at enrolment. All International student fees are payable up to no more than 50% of total course fees – prior to commencement. If course is 25 weeks or less in duration then total course fees are required in advance. Note: A student may choose to pay more than 50% of their course fees.
  2. Fees are correct at time of publishing, and may vary at any time without prior notice.
  3. Students total course fees, including resources and all other sundries as listed in the Payment Details in the International Student Written Agreement are agreed to in the Student Acceptance of Offer and Payment Agreement Form.
  4. For international students who are applying for a student visa, fees are deposited into a designated account in accordance with the Tuition Protection Service (TPS).
  5. Where the student requires SRI to organise Overseas Student Health Cover, the fee is withdrawn from the designated account and paid to the Health Insurance Fund on the student’s arrival.
  6. Students should be aware that there are deadlines for accepting offers and making fee payment. All fees are required to be paid as notified in writing by SRI or as per the issued invoice. A penalty of $50 per week may apply for late payments.
  7. Failure to pay fees may result in the student’s enrolment being cancelled. SRI will issue an Intention to Cancel, and the student has 20 working days to access our Complaints and Appeals policy. (Note: Written notices under Standard 10 of the ESOS Framework will be given by electronic communication). Where extenuating circumstances relating to the welfare of the student apply will be considered in certain, limited circumstances.
  8. It is the students responsibility to keep a copy of their written agreement and receipts for any tuition and non-tuition payments.

Variation to Course Enrolments – Current Students

For details on Deferment, Suspension, Cancellation, Transferring or Abandonment of courses, please refer to SRI’s Variation of Course Enrolment Policy.

Other Conditions

  1. All courses offered by SRI are subject to student enrolment numbers.
  2. International students must meet the minimum English Language requirements for enrolment into their relevant program.
  3. It is a condition of student’s enrolment that they achieve satisfactory academic progress throughout their course to ensure they are able to complete their course in the nominated duration.

Refund Policy

For full information please refer to SRI Refund Policy.

Important Information

Access and Equity

SRI embraces diversity in the student population in respect of age, gender, cultural and linguistic background, and socio-economic status. We will ensure that equity principles for all groups are implemented through fair allocation of resources and increased opportunity to participate in decision-making processes that affect their lives.

Anti-Discrimination Act

SRI ensures that it provides its services without unlawful discrimination and in accordance with the provisions of any relevant legislative requirements of the Commonwealth or States.

Attendance and Punctuality

Attendance is recorded on a daily basis and students are expected to attend all classes on time as scheduled on their timetable. An international student who holds a student visa must maintain at least 80% attendance at all times throughout their study.

Students enrolled in English Language programs will be subject to attendance requirements. These requirements will be explained to students at orientation.

If an English Language Student falls below 80% attendance (with or without medical certificates) and is unable to reach 80% by the completion of their study, they must be reported to the Secretary of The Department of Education and Training, as they will be in breach of their student visa. Sarina Russo Institute has in place an attendance monitoring system to ensure students are attending all scheduled classes.

Attendance Warning Letter System – English Language

An Attendance Warning Letter is issued to all students who are in danger of falling below 80% attendance.

  1. Attendance Percentage Advice – issued to students whose projected attendance is below 90%
  2. Risk of unsatisfactory Attendance Warning Letter – issued to students whose projected attendance is less than 85%
  3. Intention to Report Breach of Student Visa Letter – issued to English Language Students whose projected attendance is at or under 80%.

At this point the student will also be informed within the letter of the student’s right to access SRI’s Complaints and Appeals process and the fact the student has 20 working days in which to do so. (Note: Written notices under Standard 10.6 of the ESOS Framework will be given by electronic communication) If a student chooses not to access SRI’s Complaints and Appeal process within the 20 working day period, withdraws from the Complaints and Appeals process or has been unsuccessful in their appeal then the Secretary of The Department of Education and Training will be notified via PRISMS.

Change of Address and/or Telephone Numbers

Records are kept to enable us to contact students regarding important program information.
It is a requirement of your international student visa to update your contact details and emergency contact details with your education provider within seven (7) days of change.

 

Complaints and Appeals

Sarina Russo Schools | Australia Pty Ltd ABN 390 101 29325 Trading as Sarina Russo Institute (SRI) has a process in place to assist students in providing a resolution for a complaint or an appeal

Any appeals, disputes or complaints will be handled in accordance with the policies and procedures of SRI. Any student who feels that they have not been treated in accordance with these conditions should follow the complaints and appeals procedure.

You have the right to be accompanied by a support person of your choice at any stage.  This agreement does not remove the right of the student to take action under Australia’s consumer protection laws.

The SRI Complaints & Appeals Procedure is published in the Student Handbook.

Intention to Report

A notice of Intention to Report is issued to a student who has breached their visa condition in relation to course progress or attendance requirements. If you receive a notice of Intention to Report you have 20 working days to lodge an appeal in writing. (Note: Written notices under Standard 10 of the ESOS Framework will be given by electronic communication).

If you lodge an appeal you may be required to attend an interview to discuss your situation. While your appeal is being considered, you must continue to attend classes. You will be advised in writing of the outcome of your appeal and if you are not satisfied with the decision, you will have 10 working days to lodge an external appeal with the Overseas Students Ombudsman (OSO). The OSO will consider whether SRI has followed its own policies and procedures and whether the handling of your appeal has been fair and reasonable.

www.oso.gov.au/
Email: ombudsman@ombudsman.gov.au
Phone: 1300 362 072 within Australia
Outside Australia call +61 2 6276 0111
Postal: GPO Box 442 Canberra ACT 2601

Language, Literacy and Numeracy

At the time of interview, prospective students may be asked to complete a literacy & numeracy test to determine their suitability for a course. At any time during the course, if recommended by a teacher and/or counselor, a student may be asked to complete a literacy & numeracy test.

English Language students will undertake an English Language Assessment at Orientation.

Privacy

SRI takes great care to ensure that information collected is accurate and used correctly. SRI staff will treat your information with the utmost level of confidentiality. You may be assured that the information will be kept securely and used only for authorised purposes, which may include provision of information to Education Services for Overseas Students, the Secretary of The Department of Education and Training.

From time to time we may need to contact a parent, guardian or agent to discuss matters concerning a student’s tuition payment status, welfare and academic progress. To do this, we require a student’s permission. Permission is sought in a declaration completed during Orientation. Please note this includes providing exam results if requested. Personal information may also be made available to Commonwealth and State Agencies pursuant to obligations under the ESOS Act 2000 and the National Code.

You are entitled to ask what information about you is being collected, why it is being collected and how it will be used disclosed and stored. SRI is guided by the Australian Privacy Principles and protects your privacy in accordance with these principles.

Please see our Privacy Policy for further details.

Reissue of Results or Verification of Results

A replacement (reissue) certificate can be issued when an original certificate has been lost, stolen, destroyed, not received or damaged. To obtain a replacement certificate, a graduate must complete a Reissue of Certificate Form.

If a certificate has been damaged, the graduate can opt to surrender the damaged original and return it with a Reissue of Certificate Form.

Records can be verified by a graduate providing a scanned copy of the documents or if required the documents can be reissued then verified.

Fees associated with reissues:

Certificate only: $22.00

Record of results: $22.00

State of attainment: $22.00

*For government funded training programs, a discounted fee of $16.85 applies.

Student Responsibility

Students are expected to abide by the standards as set out in the Student Learning Contract, including a Code of Conduct published in the Student Orientation Manual. Students are required to sign the Student Learning Contract at Induction and adhere to its content. Any breach of these guidelines may result in disciplinary action.

Students are responsible for their own property including books, course materials, and all personal items. SRI will not be held responsible for any liability and claims for any loss or damage to such items.

Students may be required to attend SRI excursions and activities as part of their course. Any associated transportation relating to such activities will be at the students additional cost.

Welfare and Guidance Services

We welcome the opportunity to assist any student with issues relating to their progress. We have academic support staff available by appointment. For issues relating to personal and welfare we will assist students to source an appropriate service and a suitable time for counselling when required. A large range of government and private welfare services can be sourced by our staff to assist students in a variety of matters.

Students agree for SRI to obtain medical treatment for them if such actions are deemed necessary by SRI or a staff member acting on behalf of SRI. SRI and its staff are to be indemnified for any loss, damage, expense or liability whatsoever as a result of arrangements or emergency medical treatment that may arise from these actions.